What’s Automatic Call Distribution, or ACD? (+ How It Works)
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YouTubeNextiva
What’s Automatic Call Distribution, or ACD? (+ How It Works)
Seems like the job of explaining Automatic Call Distribution was a little too fast-paced today. ACD knows all about speed. Automatic Call Distribution speeds up a call queue by automatically routing callers to the correct department or agent. It also reduces the time a customer has to wait on hold because ACD makes sure they’re waiting in the ...
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