ServiceNow uses the power of GenAI in its Now Assist products to amplify productivity all across your business. A type of artificial intelligence, GenAI instantly creates human-language text, images, and other new content based on learning patterns in existing data.

Productivity surges with ServiceNow AI products From AI Agents to Now Assist on our unified platform, use ServiceNow AI products to offload routine work, support human interactions in context, and streamline processes for your customers and employees.

By promoting AI innovation, aligned with our values and guiding principles, ServiceNow supports responsible AI that makes positive contributions to the world. We’re developing AI that is open, transparent, accountable, and human-centric.

Jan 29, 2025 · ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done. With its single architecture, single data model, and single platform, ServiceNow’s...

May 16, 2023 · The ServiceNow Generative AI Controller allows organizations to easily connect ServiceNow instances to both Microsoft Azure OpenAI Service and OpenAI API large language models. It...

At ServiceNow, our mission is to use the transformative power of AI within workflows, driving enhanced performance and world-class experiences. We’re committed to providing the guidance needed to build AI experiences that build trust.

ServiceNow AI Agents, powered by the ServiceNow Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.

Oct 18, 2023 · ServiceNow’s AI capabilities are transforming the way businesses operate by delivering relevant information, making predictions, and automating repetitive tasks. The platform leverages Generative AI, which steps in when there are gaps in customer experience or when a virtual agent can’t find certain information.

ServiceNow’s Generative AI Controller helps seamless integration with leading AI models, including OpenAI, Azure Open AI, and Google Gemini. By leveraging ServiceNow’s spokes, users can integrate functionalities such as summarization, code generation, and sentiment analysis, and build their own custom capabilities based on these AI models.

Aug 19, 2024 · Explore how ServiceNow Gen AI and AIOps enhance digital workflows with advanced machine learning, automation, and intelligent insights for efficient operations.