Improving the design of digital services and the customer experience management of high-impact government service providers are among the top priorities in the Biden-Harris administration’s ...

The Office of Personnel Management has laid out its vision to become the “premier” source of human capital data services across government in a new data strategy published Thursday. In the three-year ...

The action plans, released on Performance.gov Sept. 19, provide detailed assessments on each high impact service provider (HISP) agency’s current customer experience efforts and future plans and ...