About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

Elon Musk’s xAI has introduced Grok-3, a next-generation AI chatbot designed to change the way people interact on social ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

“Our current focus of automation is on cybersecurity and incident management, to enhance threat detection, streamline ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Undoubtedly, the rise of AI has been phenomenal. Estimates show that the AI market is all set for nearly 28% annual growth between 2025 and 2030. It is expected to grow from US$243.72 billion in 2025 ...

The Delhi Chapter of CMOs' Charcha 2025, hosted by Adgully, was held last week, bringing together top marketing minds to discuss brand strategy, digital transformation, and consumer engagement. The ...

Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...