Are we entering an era where machine customers outpace human buyers? This article explores the rise of AI-driven transactions and the implications for businesses in an increasingly automated world.

About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

Elon Musk’s xAI has introduced Grok-3, a next-generation AI chatbot designed to change the way people interact on social ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Agentic AI refers to autonomous agents capable of executing tasks on behalf of users without continuous human oversight.

“Our current focus of automation is on cybersecurity and incident management, to enhance threat detection, streamline ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

Commenting on the report, Reggie Scales, Global Head of Applications for Vonage said: This year's findings really underscore the power of emerging t ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Undoubtedly, the rise of AI has been phenomenal. Estimates show that the AI market is all set for nearly 28% annual growth between 2025 and 2030. It is expected to grow from US$243.72 billion in 2025 ...