The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

But it wasn’t a consistent across the board: The survey results showed that passengers ... taking the top spot in customer ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...