The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

But it wasn’t a consistent across the board: The survey results showed that passengers ... taking the top spot in customer ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...