Delta airlines passengers planes, Airbus A220-100 (front) and Airbus A321-211 (second) sit at LaGuardia airport, in New York City, on April 18, 2025. (Photo by DANIEL SLIM/AFP via Getty Images) ...

Southwest Airlines has the highest customer satisfaction rate in the economy/basic economy category for the fourth consecutive year. In second place for this segment was JetBlue and in third, Delta.

Wondering which airline you should target for your next trip? A recent customer satisfaction survey provides the answer. J.D.

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

JetBlue, Delta Air Lines, and Southwest each ranked highest in overall customer satisfaction in the recently released J.D. Power 2025 North America Airline Satisfaction Study.

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.