A cruiser made a compelling suggestion to improve the pool deck experience and the cruise line’s brand ambassador wants to ...

Recently, one Carnival cruiser turned to the cruise line’s brand ambassador, John Heald, for his thoughts on an intrusive ...

How much of a problem is filming a medical emergency or accident onboard a cruise ship? Carnival Cruise Line discusses the ...

Carnival Cruise Line brand ambassador John Heald has invited guests to join him aboard a surprise November sailing on ...

Carnival is making some bold changes in 2025. The cruise line will open its newest private island, Celebration Key, in July. Carnival also announced a new ship and its return to Mobile, Alabama, its ...

John Heald, Carnival Cruise Lines’ brand ambassador, took to Facebook to ask his followers how they felt about spelling out “thank you” in money on the bed for the steward to find as a tip.

Brand ambassador John Heald issued an important reminder about cabin rules some guests have overlooked on multiple ships.

Carnival Cruise Lines Senior Cruise Director John Heald said Saturday that the Carnival Elation will be delayed returning to the cruise terminal, "affecting embarkation as a result." One person is ...

John Heald, who has 600,000 followers on Facebook and blogs about his career as a cruise director, is known for answering questions about the cruise industry and addressing guests’ issues.

John Heald, Carnival Cruise Lines’ Brand Ambassador, asked his followers on Facebook how they felt about one passenger spelling out “thank you” with money on the bed for staff to find as a tip.

Just ask Carnival Cruise Line’s brand ambassador, John Heald, who answers hundreds of questions from passengers every day on his popular Facebook page. Sometimes, the work of combating the ever ...